These conditions are valid only between IMAGINE GROUP srl, with registered office in Strada Serene 12 – 10028 Trofarello (TO) P.IVA 11297060011, hereinafter referred to as ‘IMAGINE GROUP’, and any person making online purchases on the website www.lesepiciers.com, hereinafter referred to as ‘CUSTOMER’. These conditions may be subject to change and the date of publication on the site is the same as the date of entry into force.
These Terms govern purchases made at www.lesepiciers.com, in accordance with the provisions of Part III, Title III, Chapter I, Consumption Code, Legislative Decree no. n. 206/2005, as amended by D.lgs. n. 21/2014 and D.lgs. 70/2003 on electronic commerce.
ARTICLE 1 – Subject of the contract
With these general sales conditions, IMAGINE GROUP sells and the CUSTOMER purchases the material goods shown and offered for sale at www.lesepiciers.com. The contract ends exclusively via the Internet net, by accessing the CUSTOMER at www.lesepiciers.com and by making a purchase order in accordance with the procedure provided by the site itself.
Customer agrees to view, before confirming their order, these general conditions of sale, in particular the pre-contractual information supplied by IMAGINE GROUP and to accept them by affixing a flag in the indicated box.
In the order confirmation e-mail, the CUSTOMER will also receive the link to download and store a copy of these general sales conditions, as provided for in art. 51 paragraph 1 of Legislative Decree 206/2005, as amended by Legislative Decree 21/2014.
ARTICLE 2 – Pre-contractual information for the consumer – art. 49 of Legislative Decree 206/2005
The CUSTOMER before the conclusion of the purchase agreement takes a look at the characteristics of the goods shown on the individual sheets produced at the time of CUSTOMER’s choice.
Before the conclusion of the purchase contract and prior to validating the order with “payment obligation”, the CUSTOMER is informed about:
– the total price of the goods including the taxes, with the details of the shipping costs and any other costs;
– payment methods;
– the time within IMAGINE GROUP undertakes to deliver the goods;
– conditions, terms and procedures for exercising the right of withdrawal (Article 6 of these Conditions) and a form of withdrawal as set out in Annex I, Part B of Legislative Decree 21/2014;
– information that the CUSTOMER will have to bear the cost of returning the goods in case of withdrawal;
– existence of the legal guarantee of conformity for the goods purchased;
– post-sales assistance and commercial guarantees provided by IMAGINE GROUP
The CUSTOMER may at any time and in any case prior to the conclusion of the contract, learn about the IMAGINE GROUP information, the geographical address, telephone and fax number, e-mail address, information that is reported hereafter:
IMAGINE GROUP s.r.l.
Legal seat Strada Serene 12, 10028 – Trofarello (TO) – Italy
tel. 011 6496636 – Fax 011 6492836
ARTICLE 3 – Conclusion and Effectiveness of the Contract
The sales contract is considered to be completed by sending IMAGINE GROUP to the CUSTOMER of a confirmation email of the order. The email contains the CUSTOMER data and the order number, the price of the goods purchased, the shipping costs and the delivery address to which the goods will be sent and the link in order to print and store the copy of the Present conditions.
The CUSTOMER undertakes to verify the correctness of the personal data contained therein and to promptly notify IMAGINE GROUP of any corrections.
IMAGINE GROUP undertakes to describe and present the items sold on the site in the best possible way. Nevertheless, some errors, inaccuracies or small differences between the site and the actual product may be highlighted. In addition, the photographs of the products presented at www.lesepiciers.com are not a contractual element, as they are only representative.
IMAGINE GROUP undertakes to deliver the goods within 30 days of sending IMAGINE GROUP’s order confirmation email to the CUSTOMER.
ARTICLE 4 – Availability of products
Availability of the products refers to the actual availability when the CUSTOMER orders. However, this availability must be considered purely indicative because, due to the simultaneous presence on the site of multiple users, the products could be sold to other CUSTOMERS before the order confirmation.
Even after the sending of the order confirmation email sent by IMAGINE GROUP, there may be cases of partial or total unavailability of the goods. In this case, the order will be automatically adjusted by deleting the unavailable product and the CUSTOMER will be immediately informed via e-mail.
Italy: 3/5 days
Europe: 7/10 days
Other Countries: 15/20 days
If the CUSTOMER requests cancellation of the order by terminating the contract, IMAGINE GROUP will reimburse the amount paid within 14 days of the date on which IMAGINE GROUP was aware of the customer’s decision to terminate the contract.
ARTICLE 5 – Payment Methods
Any payment by the CUSTOMER can only be effected by bank transfer, PayPal or Credit Cards via PayPal.
In case of payment with Paypal, the actual charge will be made upon sending by IMAGINE GROUP in the order confirmation email.
Payment communications and data provided by CUSTOMER when this is done take place on special protected lines.
ARTICLE 6 – Prices
All sales prices of the products indicated on www.lesepiciers.com are expressed in Euro and are inclusive of VAT.
Shipping costs are not included in the purchase price but are indicated and calculated at the time of the purchase process before the payment is made.
10 € + VAT for Italy
15 € + VAT for EU
20 € for other non-EU countries
ONLY FOR SHIPPING IN ITALY: FREE SHIPPING RATE for orders over 50 €.
The CUSTOMER accepts the faculty of IMAGINE GROUP to modify its prices at any time, but the goods will be invoiced on the basis of the prices indicated on the site at the time of order creation and indicated in the confirmation email sent by IMAGINE GROUP to CUSTOMER.
In the event of computer, manual, technical, or any other mistake that may cause a substantial change, which is not provided by IMAGINE GROUP, of the selling price to the public, which makes it exorbitant or clearly irresistible, the purchase order will be Considered invalid and canceled and the amount paid by the CLIENT will be refunded within 14 days. On the day of the annulment.
ARTICLE 7 – Right of withdrawal
In accordance with the legal provisions in force, the CUSTOMER has the right to withdraw from the purchase without any penalty and without specifying the reason within 14 days from the date of receipt of the products.
The CUSTOMER intending to exercise the right of withdrawal must send it to IMAGINE GROUP through an explicit statement, which can be transmitted by registered mail to. Or through pec.
The CUSTOMER can also exercise the right of withdrawal by sending any explicit statement containing the decision to withdraw from the contract or alternatively forward the type of withdrawal form in Annex I, Part B, Legislative Decree 21/2014 (not mandatory) Whose text is as follows:
Type withdrawal form pursuant to art. 49, paragraph 1, lett. h)
(Fill in and return this form only if you want to withdraw from the contract)
IMAGINE GROUP s.r.l. , Strada Serene 12, 10028 – Trofarello (TO) – Italy
Phone: 011 6496636 – fax: 011.6492836
With the present I / we (*) notify / notify (*) the withdrawal from my / our (*) sales contract of the following goods / services (*)
– Ordered (*) / received the (*)
– Name of the consumer (s)
Consumer Address (s)
– Signature of the consumer (s) (only if this form is sent in hard copy)
(*) Delete unspecified.
In the event of exercise of the right of withdrawal, the CUSTOMER is required to return the goods within 14 days of the date on which it has informed IMAGINE GROUP of its intention to withdraw from the contract pursuant to art. 57 of Legislative Decree 206/2005.
The goods must be returned to IMAGINE GROUP s.r.l. , Strada Serene 12, 10028 – Trofarello (TO) – Italy
The direct costs of returning the products are to be borne by the CUSTOMER.
The goods must be returned in full, in the original packaging, complete in all parts (including packaging and any documentation and ancillary equipment) and complete the attached tax documentation. Subject to the possibility of verifying compliance with the foregoing, IMAGINE GROUP will refund the amount of products returned within a maximum of 14 days, including any shipping costs.
As provided by Art. 56 paragraph 3 of Legislative Decree 206/2005, amended by Legislative Decree 21/2014, IMAGINE GROUP may suspend the repayment until the receipt of the goods or until the CUSTOMER has demonstrated that he has returned the goods to IMAGINE GROUP.
IMAGINE GROUP will make a refund using the same payment method chosen by the CUSTOMER when purchasing. In the case of payment by Bank transfer, and if the CUSTOMER intends to exercise its right of withdrawal, IMAGINE GROUP will have to provide to IMAGINE GROUP the following info: IBAN, SWIFT and BIC necessary for the repayment by IMAGINE GROUP.
ARTICLE 8 – Legal Compliance Guarantee
In the event of reception of goods that are not in conformity with orders or defective, the CUSTOMER is entitled to repair without the expense of the product’s conformity by repairing or replacing the product. CUSTOMER can exercise this right if the defect occurs within two years from the delivery of the goods and denies the defect to IMAGINE GROUP within two months of the discovery.
Subsequently, the client will have to proceed with the creation of a computerized practice of withdrawal through pec. IMAGINE GROUP, in the case of a defective or non-conforming product, will arrange for the withdrawal of the product, at its own expense, in accordance with the CUSTOMER’s availability.
ARTICLE 9 – Business Guarantee
All products presented on www.lesepiciers.com benefit from the legal compliance warranty.
ARTICLE 10 – Mode of delivery
IMAGINE GROUP will accept orders to be delivered only in European territory. The products will be delivered by express courier to the address indicated by the CUSTOMER at the time of order within and not more than 30 days. From the date of receipt by the CUSTOMER of the confirmation e-mail order sent by IMAGINE GROUP.
For each order placed on www.lesepiciers.com, IMAGINE GROUP issues invoice of the merchandise that will be sent along with the same shipped merchandise. The invoice will contain the information provided by the CUSTOMER during the purchase procedure. After the invoice is issued, you will not be able to make any changes to the data shown in the invoice.
ARTICLE 11 – Liability
IMAGINE GROUP assumes no liability for any service charge due to force majeure or accident, even if it is affected by malfunctions and disruption of the Internet net, if it fails to execute the order within the terms of the contract.
ARTICLE 12 – Access to the Site
The CUSTOMER has the right to access the site for consultation and purchase. No other use, in particular commercial, of the site or its contents, is permitted. The integrity of this site, whether sound or visual, and the related technology remain the property of IMAGINE GROUP and are protected by intellectual property law.
ARTICLE 13 – Cookies
IMAGINE GROUP informs the customer of the possibility of disabling the creation of such files by accessing their own Internet configuration menu. It is understood that this will prevent the Customer from proceeding to online purchase.
ARTICLE 14 – Integrity
These General Terms and Conditions of Sale are made up of all the clauses that form them. If one or more of the provisions of these General Sales Conditions are considered invalid or declared to be in accordance with law, regulation or decision by a court having jurisdiction, the other provisions will continue to be fully enforceable and effective.
ARTICLE 15 – Applicable Law and Jurisdiction
These General Conditions of Sale are subject to Italian law.
Any dispute that does not find a friendly solution will be subject to exclusive jurisdiction of the Court of the place of residence or domicile of the CUSTOMER, if located in the territory of the State.
In any case, it is possible to use the mediation procedures provided for in Legislative Decree 28/2010 to resolve any disputes arising out of the interpretation and execution of these terms of sale by accessing the following website: https://Webgate.ec.europa.eu/odr.